Fresh Fish Sold Here Today!

One of the best lessons learned throughout 20 years in design, marketing and communications was taught to me, not exclusively of course, by a truly inspiring old-school agency guy named 'Granville Jagger'.

Now Granville wore a bow tie every single day, and was always on-point and up-to-date with the latest equipment, software and techniques. What was most remarkable about Granville was that he was past retirement age, yet had one of the sharpest minds I've ever had the pleasure to be associated and involved with.

Anyway... Granville dropped 'Fresh Fish Sold Here Today' on me while we were working on a new brochure for Bodycote, one of his clients, now our client since he stepped down and we secured them after pitching against a number of agencies.

The cover needed to express the service offering without clouding it in frills, bumf and unnecessary words that could have made the subject matter dull and overly technical.

Obviously this isn't a unique or exclusive approach, lots of people know the story and I'm sure lots of people apply it to their design/marketing/comms approach. There isn't a book in it.

I just wanted to share it, I use it every few days myself still to this day and it's probably one of the best techniques to boil things down to their essence. Something that is critical in everything we do day-in day-out to gain clarity in a message, focus to an advert and the most relevant these days is probably cutting the crap away when delivering messages online. It's a 'known' fact that people don't read every word of your content online, they scan for points of interest, nuggets of interest and then progress until they find what they want, or lose interest and go and try elsewhere.

I say 'known' because truthfully we don't know, we assume, guess, make it up and base it on previous experience most of the time. It would be great to test and try everything with every client to know the facts about their users, but most clients don't want to spend money on that.

You probably know the story but here goes anyway:

A guy, walking past a fish shop, saw a sign that reads,

“Fresh Fish Sold Here Today”

Guy: I see you have quite some fish there.
Merchant: Yes, they are fresh from the dock early this morning. Would you like to buy some?
Guy: No, thank you, I’m just walking by, but I have some advice on your sign.
Merchant: Please share. I’d love to make it better.
Guy: Well, you don’t need to say ‘sold’. You’re a shop right?
Merchant: You’re right. (Erases the word).
Guy: Actually, I didn’t think you were selling it tomorrow, so I’d erase ‘today’, too.
Merchant: That’s true. (Erases).
Guy: While you’re at it, I’d also erase ‘here’ since you’re not selling it over there, are you?
Merchant: Err… right. (Erases that too).
Guy: You surely wouldn’t sell non-fresh fish, either, so ‘fresh’ has to go, too.
Merchant: Ok. (Erases).
Guy: Well, frankly, anyone can see that you’re selling fish, or are they fruit?
Merchant: (Erases). But wait…

Basically what this is telling us is:

No element should be in your design or message without reasons for its existence.

Of course there are arguments to be had, for example you could have changes 'Fresh' to 'The Freshest' to differentiate yourself if you were on a street packed with fish shops.

And you may introduce a picture of a fish on your sign to attract shoppers on a busy shopping strip easily.

These are all factors around the environment in which you are trying to promote yourself.

But the essence of the lesson remains. Keep it simple and the message will work. They will understand.